Terms and conditions
These Terms and Conditions regulate the use of the website and the transactions carried out through Alimento, an online wholesale store. By accessing our site or making a purchase, you agree to the following terms:
1. Generalities
- Use of the Site: By accessing our site (alimento.com.cy), you confirm that you are over 18 years of age and that you have the legal capacity to make wholesale purchases.
- Modifications: Alimento reserves the right to modify these Terms and Conditions at any time. Modifications will be effective upon publication on our site.
- Confidentiality: Alimento is committed to protecting the privacy of your data in accordance with our [Privacy Policy].
2. Products and Prices
- Availability: The products shown on the site are subject to availability. If we do not have enough inventory to cover an order, we will contact you to offer an alternative or a refund.
- Prices: Prices are expressed in the specified currency and do not include taxes or shipping costs, unless otherwise indicated. Alimento reserves the right to adjust prices without prior notice.
3. Purchase Process
- Order: All orders are subject to acceptance and availability. Once the order is confirmed and payment has been made, you will receive a confirmation email.
- Payment: We accept the payment methods specified on the site. Payment confirmation is required to process the order.
- Cancellations: Orders may be canceled before shipping. After shipping, a return process will be necessary according to our policies.
4. Shipping Policies
- Cost and Delivery Time: The shipping cost is the responsibility of the buyer and will be calculated at the time of purchase. Estimated delivery time will be indicated when ordering.
- Shipping Tracking: Once the order is shipped, you will receive a tracking number. Alimento is not responsible for delays in delivery caused by third parties.
- Incorrect Address: It is the customer's responsibility to provide a correct shipping address. Alimento is not responsible for lost shipments due to incorrect information.
5. Return Policies
- Conditions: Returns are accepted only within the first 7 days from receipt of the products. Products must be in their original, unused condition and in their original packaging.
- Accepted Reasons for Returns: We accept returns for defective products or errors in the order.
- Return Process: To initiate a return, contact us at ([email protected]) providing your order number and the reason for the return. Returns will be subject to inspection prior to refund.
6. Product Warranty
- Food guarantees that the products are of quality and comply with the description provided on the site. Any claims regarding defective products must be made within 30 days of receipt.
7. Limitation of Liability
- Alimento will not be responsible for indirect, incidental or consequential damages resulting from the use of the products or problems in delivery by third parties.
- In any case, Alimento's liability will be limited to the value of the purchase made.
8. Intellectual Property
- All content on the site (images, texts, logos and design) is the property of Alimento or its suppliers and is protected by intellectual property laws. Unauthorized use or reproduction of this content is prohibited.
9. Jurisdiction and Applicable Law
- These Terms and Conditions are governed by the local laws of the country in which Alimento is incorporated. Any dispute will be resolved in the courts of said jurisdiction.
10. Contact
- For any questions, complaints or additional requests, you can contact us via email: ([email protected])